CUCKOO is a South Korean brand. CUCKOO International (S) Pte. Ltd. (“CUCKOO Singapore”) is a Singapore entity of CUCKOO International (MAL) Berhad (“CUCKOO Malaysia” or the “Group”, KLSE: 5336), a Malaysian public-listed company and the sole and exclusive distributor of CUCKOO-branded products in Malaysia, Singapore and Brunei.

The CUCKOO brand itself originates from South Korea, where it has established itself as a renowned household name and South Korea’s No. 1 rice cooker brand. In Singapore, CUCKOO Singapore brings these innovations to life as a dedicated Healthy Home Creator, offering solutions designed to ensure accessibility and affordability in Singapore from all walks of life.

CUCKOO originates from South Korea.

The CUCKOO brand was launched in South Korea in 1988, following the establishment of the business that became CUCKOO Electronics. CUCKOO subsequently expanded internationally across 31 markets worldwide, with CUCKOO Singapore established in 2016 and serving customers in the Singapore market.

Today, CUCKOO offers a range of home appliances and living products, including water purifiers, multicookers, air purifiers, mattresses, kitchen appliances and bathroom accessories.

A Healthy Home Creator is how we describe CUCKOO Singapore’s mission: fostering healthier lifestyles for our customers through home appliances and household goods. We deliver these solutions across our two distinct business segments: CUCKOO-branded and CUCKOO Co-Created.

As we grow, we invite everyone in Singapore to become Healthy Home Creators in their own way, integrating our ecosystem of wellness solutions into their daily lives to build happier, healthier homes. Together, let’s be Healthy Home Creators!

CUCKOO International (MAL) Berhad was officially listed on the Main Market of Bursa Malaysia on 24 June 2025 under the stock name CKI and stock code 5336.

You can check out our products at CUCKOO Showroom @ Tai Seng Point and any of our retail partner outlets, including Harvey Norman @ Millenia Walk, Audio House, Gain City Megastore @ Sungei Kadut and COURTS Megastore.

At CUCKOO, we offer a diverse range of Healthy Appliances and Living to help create Healthier Homes. Our vibrant range of products includes:

1. Water Purifiers
2. Multicookers
3. Air Purifiers
4. Mattresses
5. Bathroom Accessories
6. Kitchen Appliances
7. Kitchenwares and Others

All CUCKOO Water Purifiers, Multicookers, Air Purifiers, Bathroom Accessories, Kitchen Appliances and Kitchenwares sold in Singapore are manufactured and imported from Korea; while all CUCKOO Mattresses sold in Singapore are designed in Korea and manufactured in Malaysia.

All CUCKOO products have been tested and certified safe under the Consumer Protection (Safety Requirements) Regulations (CPSR) and other relevant accreditation from the authorities. On top of that, CUCKOO Water Purifiers are also HALAL-certified.

Yes, all CUCKOO products are covered with a minimum of 1-year local warranty. In general, as long as you are still paying for your product’s CUCKOO+ Care Service Package (CCSP) or CUCKOO+ Self Care Package (CCP) annually, your product will be protected under our warranty.

If you have any doubts, you are advised to check the actual warranty terms which vary from product to product with our CUCKOO Sales Representatives or through our Careline.

CUCKOO products purchased outside of Singapore and not sold in Singapore are unable to service as we do not carry the internal parts of the respective product.

For any further clarification or assistance, please contact our Careline.

If you have received an SMS reminder, you may refer to the details in our email sent to you as well to make payment either via Bank Transfer, PayNow or via our e-Brandshop. If you are unable to locate the email, please try searching in the ‘Spam/Junk’ folder of your email. Alternatively, you may renew with the assistance of our CUCKOO+ Service Specialist during their appointment visit at your unit.

CUCKOO’s Water Purifiers supply mild alkaline* drinking water filled with good minerals and free of heavy metals. On top of that, our filtration system is also capable of eliminating up to 99.99% of harmful bacteria and viruses too!

*The alkalinity of the water may vary depending on the PUB’s water supply / composition of water.

CUCKOO’s purified water is:

1. Rich in good minerals
2. Free of heavy metals
3. Mild alkaline*
4. Clean with up to 99.99% harmful bacteria and viruses eliminated

RO Water is:

1. Clean but contains no minerals
2. Has water wastage

*The alkalinity of the water may vary depending on the area’s water supply / composition of water.

Don’t worry if your room temperature water turns slightly warm after you’ve turned off your CUCKOO Water Purifier’s cold water switch. This is because CUCKOO Water Purifiers’ antibacterial water tank is made of stainless-steel, in which the heat from the hot water tank might transfer to the cold water tank when the water is not cooled / cold water switch is turned off.

Yes, provided the respective water purifier model is also currently selling in Singapore and cleared the authentication of the product purchased. Local account activation and registration are required then we shall be able to render the installation and service maintenance in Singapore.

Please contact our Careline for further assistance and clarification.

GABA rice is made by germinating brown rice to sprout its 0.5-1mm-length cereal germ, fully activating the rice’s innate nutrition and making it fluffier, tastier and easier to digest. With CUCKOO, preparing GABA rice is a lot smoother and quicker at 2,4 and 6 hours preset at your preference.

The cooked rice can be light yellow at the bottom of the pot is known as the melanoizing effect, because this product is designed to improve pleasant flavour and taste. Especially, melanoizing is more serious at “Preset cooking” than just “Cooking”. It does not mean malfunction.

We highly recommend that you use the type of scrubber which are cotton scrubber, sponge scrubber, extra-fine type or net scrubber to clean the inner pot (inside and outside). Using a scrub which are abrasive type, metallic scrubber and stainless steel scrubber may cause the inner pot coating to wear away and you will require to replace the inner pot.

It varies depending on the user’s usage habits. For a standard Korean family, they can use the product for around 10 years taking into consideration they use it once a day.

It varies depending on the user’s usage habit. For a standard usage with consistent care of the inner pot, the non-stick coating may last up to 3 years.

Our Home Care Service Package is an à la carte annual subscription package with 2 times of Home Care Service applicable for CUCKOO O-Series and INDULGENCE mattress. You may contact our Careline or drop an email to info@cuckoo.sg for further assistance.

As of October 2025, we have ceased the CUCKOO True Rental Plan. All CUCKOO product(s) are only made available through outright purchase.

For any further clarification or assistance, please contact our Careline.

Once your product’s contract has matured or ends with no outstanding payment, the product will belong to you. From then, you may subscribe to our CUCKOO+ Care Service Package (CCSP) annually which includes periodic service, filter replacement (subjected to the type of product), and product warranty.

This CCSP will usually be offered and recommended to you by our CUCKOO+ Service Specialist before your contract ends. Alternatively, you may also drop an email to info@cuckoo.sg for further assistance.

Before Installation:

Reach out to the CUCKOO Sales Representative who is in charge of your sales order for further assistance.

After Installation:

There will be a termination fee if you intend to terminate the rental contract within the rental obligation period. The rental termination fee is calculated based on the balance months’ rental fees plus outstanding fees (if any) according to your rental contract. To avoid paying the termination fee, you could opt to transfer the product ownership (be it to family members or friends) to continue the contract. (Note: The product ownership transfer is subject to terms and conditions)

To update your address / contact details, you may contact our Careline at 62480888, WhatsApp us at 98200151 or drop us an email at info@cuckoo.sg for further assistance.

Once you have purchased a product, you will receive an order status update from your email. If you didn’t receive, you may contact our Careline for further assistance.

Our Careline team will be in touch to arrange for product delivery and installation once you have successfully purchased the product.

No, it is not advisable for safety purposes.

All CUCKOO Water Purifiers, Multicookers and Air Purifiers come with a free basic installation and/or delivery & may be subject to additional charges depending on your installation requirements; whereas the delivery and installation for CUCKOO Mattresses will come with a fee that is subjected to delivery and installation requirements.

Our CUCKOO+ Care Service (periodic service) period varies according to the type of water purifier product and your contract terms. In general, CUCKOO Water Purifier products with an active CUCKOO+ Care Service Package (CCSP) are once every four months.

Once your product’s contract has matured or the service package ends, our system prompts you a reminder via email and SMS of your CUCKOO+ Care Service Package (CCSP) which includes periodic service, filter replacement (subject to the type of product), and product warranty. Alternatively, you may contact our Careline or drop an email to info@cuckoo.sg for further assistance.

For water purifier specifically, Prince Top Lite model and all CUCKOO air purifier products are advised to subscribe to CUCKOO+ Self Care Service Package (CCP), which includes product extended warranty, Intensive Care Service (ICS) and 1-year supply of filter replacement delivered directly to your home. You may contact our Careline or drop an email to info@cuckoo.sg for further assistance.

While our products are designed primarily for use in Singapore, some models may be compatible with international voltage requirements. We recommend checking the product specifications or contacting our Careline team for further assistance.

Yes, we provide warranty coverage for all our products to ensure your peace of mind. Warranty periods may vary depending on the product category and model. Please refer to the product specifications on Product Page for specific warranty details. All our electrical appliances, including rice cookers, come with a 1-year warranty.

If you experience any issues with your product, please contact our customer support team immediately. Our dedicated team of experts will assist you with troubleshooting steps and provide guidance on the next steps, including warranty claims or product exchange.

Yes, we offer a selection of replacement parts and accessories for our appliances, including filters and more. You can browse our online store or contact our Careline team to inquire about specific replacement parts for your appliance model.

Yes, we occasionally organise product demonstrations and trials at select locations or events. Please stay updated on our website or social media channels for announcements regarding upcoming demonstrations or trials.

To stay informed about new product releases, promotions, and exclusive offers, we encourage you to follow us on social media channels and our website. You’ll be the first to know about exciting updates and special deals!

Please note that we do not accept returns/exchanges once the product has been removed from its original packaging. However, returns/exchanges can be arranged within seven (7) days of delivery for defective or incorrect products.

Please be aware that any other reasons for the replacement or exchange of products won’t be entertained after the specified timeframe. Defective and incorrect products are limited to missing quantity, receiving the wrong item, faulty product, or damaged item.

These warranties do not apply to any products or parts that have been subject to misuse (including any use in violation of Seller’s or the manufacturer’s instructions), and neglect (including inadequate maintenance, improper storage, incorrect installation or that have been damaged in transit).

Unfortunately, at the moment, we do not offer a member login system on our website. However, if you have any inquiries regarding your previous purchases, please feel free to contact our Careline team, and we’ll be happy to assist you in retrieving your purchase order details.

After placing your order, we’ll send you the delivery tracking number via email, so please pay attention to your mailbox. With this tracking number, you can easily monitor the status of your CUCKOO purchase(s) and track its delivery progress.

Yes, you can purchase any of our products directly from our website. Simply browse our product catalogue and follow these steps:

1. Visit the Product page
2. Add your desired product to the cart
3. Proceed to checkout
4. Key in delivery details
5. Make payment

Yes, you are required to register and log in to your account before making a purchase on eBrandshop. Our current system includes a member login feature. This allows you to securely manage your orders, track purchase history, and enjoy a smoother checkout experience.

You can reach our Careline Team via WhatsApp chat [+65 9820 0151] with us during our operating hours: Monday to Friday (9:00AM – 6:00PM). Alternatively, you can contact us at 62480888 or send us an email at info@cuckoo.sg, and one of our representatives will respond to your inquiry promptly.

If the faucet is being installed along with the purchase of a new water purifier or the faucet is being installed separately, installation is complimentary (FOC).

Please allow up to 14 working days for repairs. *This lead time is only an estimate and could change.

Many factors, such as our spare component availability, the circumstances of our logistics partners, natural disasters, worldwide pandemics, or other unanticipated events, could cause delays in repairs.

You can raise your claim by emailing us at info@cuckoo.sg. To claim the warranty, please ship the product to address below.

CUCKOO International (S) Pte. Ltd.

11 Irving Place #11-01 Tai Seng Point 369551 Singapore

Please note that the shipping cost will be your responsibility. Once your warranty claim is approved, we will arrange for the repair or replacement of your product. If the product can be repaired, we will handle the necessary repairs. If the product cannot be repaired, it will be replaced with a new one.

Currently, we only provide purchase and delivery services within Singapore. Our products are designed for use within the country’s electrical standards.

Unfortunately, warranty claims are only applicable within Singapore. Customers who bring our products outside Singapore may not be able to claim warranty benefits.

Registration for the warranty is not required, as it’s associated with the product’s serial number. The warranty period begins on the date of shipment or installation.

Please note that warranty may be void if the product is damaged due to misuse, neglect, or unauthorised repair by third parties.

Looking to join our CUCKOO Big Family? Send in your resume to hr@cuckoo.sg

Thank you for your inquiry, kindly email your queries, requests and proposals to marketing@cuckoo.sg